Shipping & order issues

Apexium fulfills each order from the storefront selected at entry: United States or Canada. Every order is reviewed for availability and shipping details before payment and fulfillment are confirmed.

After checkout, the Apexium team reviews the order, confirms availability, and provides payment instructions. Please make sure the email and shipping details entered at checkout are accurate. Payment is not collected through the website at checkout.

Orders normally process in 1–2 business days after order review, availability confirmation, and payment. Checkout offers standard shipping at $20, with free standard shipping on orders of $150 or more; express overnight shipping is $35, or a $25 upgrade when standard shipping is free. Standard carrier transit is estimated at 2–4 business days after dispatch; overnight refers to carrier transit after dispatch. Carrier delays and destination restrictions can change delivery dates. The selected shipping cost is shown at checkout. Tracking is provided when available.

Orders may be cancelled on the same day they are placed if a tracking number has not yet been provided to the customer. Contact support@apexiumbiolab.com with your order reference to request cancellation. Address changes should also be requested promptly and are subject to confirmation before shipment.

Report damaged, missing, or incorrect orders to support@apexiumbiolab.com with your order reference and available photos of the outer package, contents, and labels. Reports of damaged or missing products must be submitted within 2 business days of delivery. Retain the package and contents while Apexium reviews the issue and provides appropriate support. Do not send products back without written authorization.